In Stock Items
As a general rule, once your order has been placed it cannot be cancelled. Should however special circumstances apply, a cancellation is possible and a restocking-fee of 15% will be deducted from your ordered items’ value, the minimum fee being ₱500. Clev Collectibles reserves the right to decide on a case-by-case basis whether to accept a cancellation request or not.
Orders that have already been shipped cannot be cancelled. Customers who want to return a shipped order may refer to our return policy.
Pre-order cancellations are not allowed as we already forward your deposits to our distributors, thank your for your kind understanding.
In the instance your cancellation request is approved, a 15% cancellation-fee of the pre-ordered item(s), will be charged, the minimum fee being ₱750.
Free cancellations cannot be given for delayed release dates.
Unclaimed pre-orders within 20 days after arrival email will be cancelled.
All returns must be approved in advance by our support staff.
Please contact email@example.com if you want to return your order.
Any approved return must be sent back to us within 7 days after delivery. A 15% return fee of the ordered item(s) will be charged, the minimum fee being ₱500. The customer is responsible for bearing all costs associated with the return.
Returns need to meet all of the following conditions:
- All items must be complete, undamaged and in sellable condition
- New items must be factory sealed and unopened
- Returns have to be sent via registered mail
- All items have to be in their original packaging and well packed for shipping
Any item that does not meet the conditions above will not be refunded or exchanged.
It is the customer’s responsibility to ensure the safe and undamaged arrival of the returned item(s). Refunds will be paid out after the arrival of the returned item(s).
Compensations & Refunds
Clev generally offers financial compensations in the form of store credit.
If exceptional circumstances apply, refunds in can be offered and will be issued in Philippine Peso. We reserve the right to decide this on a case-by-case basis.
Please note that Clev does not cover any fees charged by your credit card company or PayPal when processing refunds. All applicable fees are the sole responsibility of the customer.
If you are unhappy with your order, we will work out a personalized solution for you.
We highly recommend resolving issues directly with us and not externally through payment disputes.